Dear Vendors, I have had by far the worst delivery experience of my life. After two failed attempts both around 08:30(nobody is home) with additional information I gave them online, from my neighbours that would take it. (Nobody told me that they deliver so early, not even the note in my mailbox after the first failed attempt.) So For the 2nd I got home at 11:30, normally they come between 12:00-15:00.) Then I called a delivery service for the first time, because 2 failed deliveries is one more than I ever had before. They told me it will be delivery tomorrow (last chance I had to get it delivered.) But now they didn’t even bothered to deliver anymore, I was at home all day to wait for the 3rd and last delivery chance. I don’t believe that they ever came again after the first failed attempt, because I should have gotten another note with the information. So they came once and never again. That is all they did.
I covered the old bell. I wrote them online to give it a neighbour and I pinned a letter on the door to do it aswell. I called them 3 times and offered to pick it up. I stayed at home for 4 days to avoid any trouble with back and forward sending. And I was 3 times at their depot and didn’t received the parcel.
After one week I found out, that the delivery guy had a test if he is capable to deliver and he failed probably. (I got that information from a neighbour that is living 200m(218yard) down the street. The delivery guy confused my parcel with theirs and couldn’t communicate in german that this is for a neighbour and not for them and he isn’t home and otherwise, he ends up in a forum like this and complains so much until this company is going to get avoided from everyone.
Dear vendors, please boycott a company like this one. I wasted hours running after this parcel, please prevent that anyone else has to suffer like that. This happened to a lot of people, I met 2 other people just in the 15min I was at their parcel pick up were you can’t pick up your parcels. Or only certain ones, I couldn’t select the option, I don’t know why… And the support was a zero.