So after reading on here I decided to purchase a Focbox. Placed a order on the 19th and paid $210AUD for it, now 4 days later they just dropped the price to $136AUD. I contacted support and was told its the black friday sale that I should have known about apparently. And that I should have contacted support first before placing the order like everyone else does. And as my item has been shipped I am not entitled to anything due to their terms and conditions. During the conversation I got emailed the shipping confirmation and the shipping is still pending. I was looking at the Raptor for new years but id hate to have a warranty issue. So are they always like this? Or am I being a Dickhead? Here is my conversation with customer support.
Chat started: 2018-11-23 11:46 AM UTC
(11:46:41 AM) Peter Kowal: On the 19th I placed an order for the foc box and 4 days later you drop the price , that’s not right. (11:46:46 AM) *** Eric joined the chat *** (11:46:59 AM) Eric: HI Peter (11:47:00 AM) Eric: Welcome (11:47:14 AM) Eric: It’s due to the black friday sale (11:47:23 AM) Eric: have you asked support before placing the order? (11:47:53 AM) Eric: because it is a scheduled thing, happens every year starting from 22nd November (11:48:05 AM) Peter Kowal: No but if I knew I would not have, but you would think someone would have done the right thing and told me. (11:48:20 AM) Eric: We have bulked email to everyone (11:48:32 AM) Eric: So technically, you missed the information (11:49:03 AM) Peter Kowal: I wasn’t on your list till after I placed the purchase. (11:49:20 AM) Peter Kowal: this is my first build (11:49:22 AM) Eric: Have you subscribed to the newsletters before placing the orders? (11:49:50 AM) Peter Kowal: No I only just learnt about you from the Diy skateboard builders forum (11:50:17 AM) Eric: Now it’s not possible to refund the difference as per the terms and conditions as it’s already shipped (11:50:29 AM) Eric: Tracking ID: EA325265497CN (11:50:42 AM) Eric: Tracking Link: https://t.17track.net/en#nums=EA325265497CN (11:51:35 AM) Peter Kowal: I thought that’s where this conversation was going, lesson learnt, wow (11:52:05 AM) Eric: Black Friday and Cyber Monday sales are scheduled every year (11:52:21 AM) Eric: You must’ve ask live chat support before placing the order (11:52:33 AM) Eric: Like everyone does (11:53:07 AM) Peter Kowal: yep (11:53:24 AM) Eric: Thank you for the feedback (11:53:26 AM) Eric: and (11:53:28 AM) Eric: Thank you for chatting with us. Have a nice day! (11:53:32 AM) *** Eric left the chat ***