Hi Guys,
I ordered 2 Enertion FOCBoxes on June 29th, and they still haven’t gotten here yet lol. I contacted Enertion support a few days ago and they said it would be another week till they got here, and I checked the tracking number which had plenty of updates and stuff. I was just wondering if this is normal for Enertion. These FOCBoxes are the last thing I need for my build.
Enertion is famous for that 
You will get those focboxes soon hopefully 
Ah okay good to know lol. Thanks!
My last focboxes I think I waited around 4 months? Just something I have become used to.
Holy shit that’s terrible! Honestly once someone else makes an ESC as good as the FOCBOX (there will probably be lots in a few months after VESC 6 comes out!) I bet everyone’s gonna ditch Enertion.
I cancelled my focbox order a day after placing it when I realized it wouldn’t ship for an unknown amount of time. Ordered the direct FET controllers from Esk8.de and they where at my door in under 2 weeks.
I’ve been running 12s FOC with 0 issues for a couple hundred km now
Same situation as you, apparently they shipped them but its been like a month
Both the VESC6 and the «clones» have been on the market for a long time now. Both better than the current Focbox. 
Yeah I was pretty pissed about my order to they told me to wait another wk another wk and another wk every time I asked. I mean I had to ask to get updates. I’m more upset about this than waiting time. I eventually cancelled it. U prob have to wait at least a wk. Even then who knows when. Whoever was doing my inquires was very rude too.(not mentioning here) overall was bad experience.
Sorry that they are taking a bit longer than expected. Can I bother you to PM me your order number so I can personally check it for you?
@harrypzee Really sorry to see that. Normal delivery timeframe is 7-15 working days as items are shipped from China. If your order is shipped using 4px then it will be there within a week (hopefully) as advised by forwarder.
Can you please let me and Bara know about tue details like 1: order Id 2: Tracking ld
I hope we will provide you a better update about it.
Really sorry that you experience with Enertion was not that satisfactory. I hope we will have you as a customer again. Just to be sure, is your order already cancelled?
Can you let me know when your order get shipped?
Yes I was notified that it was refunded. Even this took me long I had to ask 2 times. The rude guy didn’t do his job and I had to come back and ask other helper, a wk later to resolve it. And it was done less than 12hrs.
I know he doesn’t represent the enertion. And I understand the situation of enertion at the moment. Partially I was upset for waiting as well and was being emotional. But he shouldn’t done that.
Anyways everything is okay now.
Tnx for asking collins
Really sorry about it man. If possible can I have a little conversation with you on PM?
Sure thing
Ordered one on June 28th, still waiting. An update would be appreciated.
Yup me 2…
Let me know the shipping date of your orders or pm me the tracking ids
Customer’s not having updates on the tracking link. Try following these steps. 1: Open up your 17track tracking link 2: select courier service 4px Then you will be able to track it