Hello Enertion team, since I can’t in touch with you via support tickets, let’s try this way.
I sent a request for a refund and still waiting for an answer. And for god’s sake I won’t pay 20% (~300€) cancellation fees to a company which have backlog orders, on an item that didn’t arrive at the expected time (wanted to ride it this summer,but that slept through the cracks) this is just a nonsense.
For customers that can’t contact them either, just do like I did, contact ACCC (Australian Competition & Consumer Comission). Their website is available here https://www.accc.gov.au/.
I advise you to make a consumer complaint explaining them the ridiculous situation you find yourself in. I’m pretty sure ACCC can also help us with the 20% cancellation fee. Here the webpage to file a complaint https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint.
I guess that if they have enough requests they’ll end up contacting Enertion. This company is just freewheeling, taking our money hostage, let’s make them meet their obligations.
Bet this post will be removed soon, at best I’ll be contacted by Enertion to remove it, it will be an opportunity to discuss my refund. This situation is just crazy.
Courage to you all, the common effort will prevail.