Back in January I purchased an Evolve Carbon GT. It was great fun and I rode it almost everyday. I put some serious kilometres on that board without a problem. That was up until 2 and half months ago when the board jammed on the brakes at 30km/h and threw me off. It gave me some serious road rash on my elbow (which is still not 100% healed to this day) and scratched up my helmet.
I walked home after that as I didn’t trust the board, it was a completely random event and it was during mid acceleration. I did not even touch the brakes slightly. Out of curiousity I took it apart as soon as I got home, just to see if I could smell or see any burnt components of if their was anything obvious that could explain the brakes situation. Nothing smelled burnt and it all seemed ok apart from a capacitor that had not been soldered on correctly.
Armed with a picture of the component that had not been soldered, I sent them a please explain of how such a fault could get past QC. I also asked them if they could explain why my brakes suddenly jammed on and threw me off. They said they had not heard of any issues relating to dropouts or brakes jamming on and told me to send the board in. The very next email the evolve representative then admits to hearing of “one or two faults” but then tries to re-assure me that it was the customers fault and not the board. It was very confusing because first he denied hearing of an issue, then he admitted to hearing of an issue and then he changed his story again to say the issue was merely a customers fault.
I wasn’t buying any of this and demanded a refund just due to the fact that he was acting so shady in relation to a safety issue such as this. The customer service rep tried his hardest to move the conversation away from email and so I gave up and called them. Upon receiving my call I was spoken down to by the “customer service” rep and treated like garbage. He refused to accept that evolve has any issues and that all issues were caused by the customers and not the boards. He even went on to say he builds the boards from the ground up and knows everything about them, which I called him out on as they just buy them direct from a factory in China. This enraged him quite a bit and he went on to threaten me by saying if I took this to VCAT then evolve would crush me and I have no case.
I sent the board in anyway (having to pay for my own shipping, which is stupid considering it is a manufacturing fault.) and upon receiving the board they sent me an email saying that I had sent the board in pieces and that my warranty was void. I rang him and told him that the board being sent in pieces was a lie and it triggered some sort of violent reaction in which he abused me and hung up. He had hung up on me once before as I had made a conference call to him so that my cousin could hopefully have us come to a peaceful conclusion regarding a refund on the board but he abused us both and hung up. He then sent an email stating that my cousin was a lawyer (he’s not) and that he felt trapped and could have me charged with blackmail.
All in all Evolve are just a bunch of criminals to me. They are not an Australian business to me, they are merely just a front for a Chinese warehouse. There is no innovation in their products and the only thing they are good at is denying issues and voiding warranties.
For the record, I took a loss on the board and sold it for $1500. It’s not worth my time and neither are they. I hope they grow up and start taking safety seriously. If one person dies due to their negligence then the whole e-sk8 scene comes under fire and then we start seeing people get harassed and fined for doing something they love.