I ordered an XL 2.0 Carver (not a custom, just the black version) from Ernesto at the beginning of May. It took me over a year to set aside the money needed to purchase a board of this caliber (just a warehouse worker, don’t make much $$), which was going to be a surprise gift for my oldest son for his hard work/good grades etc. His website states the shipping address must match the address associated with the credit card. Since it was going to be a surprise gift, I gave the money to my best friend so that he could place the order and have it arrive at his house where I could swing by and pick it up after work when it arrived.
A few days later, my 2 year old son was diagnosed with some pretty serious respiratory problems. Specialized equipment had to be purchased - breathing machine, inhaler for infants, and a plethora of medications - most of which were not covered by my insurance. So the money spent on my oldest son’s gift has to be used for this, unfortunately.
HERE’S THE PROBLEM - My friend who placed the order and I have sent countless emails since the beginning of May to his [email protected] email address on his website as well as to [email protected] letting him know of the situation and that we regretfully need to cancel Order#10036 and receive a refund. The ONLY response we were given from Ernesto was “I’ll look into it.” Since then, POOF - he has disappeared completely.
I really don’t know what else to do, which is why I signed up on this forum today. I’m trying real hard not to bash this guy online on any site I can find so I’m reaching out to you guys and gals. HOW DO YOU GET THIS GUY TO RESPOND TO ANY REQUEST? Especially one this serious to someone’s child/family. Is he really this bad at running a business or assisting people who spend almost $3K on his product? I feel like I just got ripped off by a guy in a Bronx basement.
If any one on this forum has a direct way of reaching this guy PLEASE let me know. Or better yet, if any one actually knows the guy and could light a fire under his butt to take care of this, that would be even better. Frankly I’m absolutely sick of dealing with him. Thank you and sorry for the extremely long post.
And for any one who is using this site to research the best eboard to make a future purchase as I did … go Lacroix. I hear Alex and Pat are outstanding at customer service on top of providing a high caliber board. Don’t get sucked into how awesome the Kaly’s look.