I actually ordered from them over a month and a half ago. Never got a valid tracking number or product or my money back. I contacted them and they told me to wait until after the return claim period was over to contact them, I never got the controller, contacted ali express and they assured me I would be copied on an email between them and the vendor and I didnt receive that either, tried going through them again once after that again and nothing. They never contacted me back or issued a refund. Went to my bank and explained to them what happened and they refunded me instead and started an inquiry with Ali express on my behalf. Today they contact me for the first time in almost 3 weeks once they got their money taken away from them.
I dont know how your experience was, this may have been an outlier but it was absolute shit.