I’m not lashing out on HK but rather the postal service that “delivered” my package. Apologies for being a bit OT.
I ordered from HK and tracking said everything was going as planned. Package arrived at the local station 12km away from my place and I got excited. Came home from work and didn’t find a package or a notice to pick up the package from a nearby pick up station. So I decided to call them and I ask them where the package was. They tell me they didn’t have sufficient information to successfully deliver the package. So they ask me “is your name xxx” I say yes that’s me. Then they ask me “is this your address?..” I confirm my address and ask them what the problem was. She repeated that the delivery information was insufficient for a successful delivery. I go through the whole thing with her again and ask them what else was required beside my name and full adress. Did they need to know my favourite sitcom? Like wtf!?
So they have my name, the country I live in, my complete adress and they even freaking tell me that the truck was even there already. The damn package finds its way from the Netherlands all the way to the last station and they fail to deliver the last 12km…sorry, my bad…the idiot was standing in front of my door already and he couldn’t figure out which button to press to see if someone is home! I went nuts. I guess the delivery person was a freaking analphabet! All he freaking needed to do was ring the damn bell (which btw has my name written on it) and stick a notice on the door to where to pick up my package if there’s nobody home. That was one of those moments where you wish you could reach through the phone and choke the person on the other end.
We’ll then they attempted to to deliver the next day while I was at work of course and stuck a note at the door that I wasn’t at home and that I should pick it up from a pickup station WHICH WAS A KILOMETER AWAY from my place instead of the closest one in my neighborhood.
No apologies, no attempt to deliver the same day they messed up and to cherry top the cake they didn’t even bother to offer me the option of delivering the package at a time where I’ll be at home. Instead they make me pick up the package a kilometer away the next day. I hope they run out of business. Never had a bad experience with delivery than that.
I think it’s very likely that the delivery guy thought “ah f**k it - I’m done for today” Which in that case, the management should think about how that employee is harming thier business. The lady at the call center wasn’t any brighter by trying to tell me that my complete adress and name was not sufficient to guarantee a successful delivery. They clearly are not paying well enough to hire decent personel and it clearly shows.