Battery problems

I’ve only had my raptor for a month and have a multitude of battery problems. Right now no matter how long I charge it it only shows 27% charge. And when I try to ride it it just surge’s and tries to take off even if I’m not touching the remote. Any thoughts?

Have you contacted @carl.1 about this?

does the LED on the charger turn red when charging? could be a broken charge wire port or a busted bms.

Yes I have haven’t heard back from them.

Yes it does turn red. I used my buddy’s battery while I was waiting for mine to get here and all was good. I’ve had nothing but problems every since I put my battery in.