Complaint about vendors offer to help resolve problem

[onloop]

any item we don’t have in stock are clearly marked & the expected delivery times are always noted. we also provide updates via email & this forum

if people choose to buy out of stock items its their decision and it is clearly marked on their invoice

[onloop]

@anon94428844

But it feels at times like Enertion is stretched thin to cover customer demand resulting in quality issues

this thread is not about quality, it is about human error.

we have offered several options for the customer to think about that will resolve the matter.

[onloop]

@aigenic

so I decided for a refund. Still waiting for my money

email support, we refund all customer who have a valid request

[onloop]

@michaelcpg

Just thought I’d mention that if they’ve sent you the wrong product and you want to return it for a full refund, it looks like they’re required by Australian consumer law to comply.

We are happy to comply with Australian law & we do.

[racidon]

@onloop

We offered to fix your home made skateboard for you and replace any of the parts that failed for free, I also tried calling you and helping you on several occasions you refused our offer.

I really hope everyone reads this info provided from the Australian government as we are clearly abiding by all the guidelines.

PLEASE CLICK & READ IT NOW Repair, replace, refund, cancel | ACCC

these are note worthy points

What is a major problem? A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it **_

it is unsafe

_** it is significantly different from the sample or description it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed. A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time it creates an unsafe situation.

[onloop]

We sell fully built & tested electric skateboards on our website - you didn’t buy one… We also have trained technicians & special tools & equipment at our disposal & we have a vast amount of knowledge when it comes to building electric skateboards.

You chose to purchase separate parts & build your own skateboard, you had some issues with it, you are upset. However, it’s not really something we have any control over.

As a gesture of goodwill we offered to repair & replace any faulty parts for you. YOU REFUSED THIS

You also put in a fraudulent dispute with PayPal to get your money back & keep the merchandise, they officially denied this claim as it was not in accordance with Australia law or their terms & conditions which you agreed to

I can assure everyone reading this we are well aware of consumer law & we a very careful to ensure we abide by it strictly.

The moral of the story, we are not responsible for your actions, however we are always here to help.