Hi all. Been a while. I am not looking to bash anyone here. I’m just looking for support and direction. Perhaps you have some insight in helping me resolve this.
A friend owns a Raptor. It developed mechanical problems while under warranty. The reached out in July and processed an RMA. It was approved and they were given an approximate 2 week turn around.
At five weeks they reached out to Enertion support. They were told that restructuring has been hectic and that they were contacting their repair service in California for an update.
At fourteen weeks (October) Enertion says their repair service is not responding to them (Enertion). Enertion then stopped responding to the Raptor owner.
We are now around 20 weeks and no board. No communication from Enertion at all. It appears they are trying to point the finger at their repair service in California.
Again, I’m not trying to bash Enertion here, just want to get some help/direction for a resolution.