Eh I missed the best deal level (despite being Johnny-on-the-spot, creating an account in advance, having my cc number copied ready paste etc)⌠Someone on a thread in the Reddit sub (iirc) made a comment about having a script all ready to go, not sure if was jokingâŚ
I could have gotten the second level but was deterred by learning that there is apparently a 20% cancellation fee on orders (even if product hadnât been shipped, if âmanhoursâ have been expended) - or at least that seemed to be what the policy states, I didnât have a ton of time to read through it. Also, at first there was some kind of ~ $80 tax that was being applied which disappeared later, that made me hesitate long enough to slide into the $1200 range.
Anyway nbd, cheers to everyone who got their order in. Seems like it will be a rad setup. Dig the Earthwing-style deck shape, I rode a superglider for years and an NLS 37 is my current daily driver. Also congrats to the company - itâs pretty interesting to see how you sidestepped the crowdsourcing portals by directly marketing to the community.
Was into the $1200 when I got to it. So Iâm holding of for now.
Enertion, your future is relying on this product. With that many boards soldâŚif this raptor delivers, enertion will become a solid contender to go up against the big boys like boosted. If there are issues, it can bring the whole company down. Most people who bought these boards are first time E-boarders who are not DIYers. They wonât be fixing things themselves, theyâll be contacting enertion even for minor issues and expecting fast resolution. I hope for Enertionâs sake they have a solid product, high QA standards, and an excellent post purchase support system set up.
Iâve not read the small print but perhaps @onloop could elaborate on this regards raptor2 purchases. Saw his video this morning⌠answer to first question suggests refund back to credit card no problemsâŚno mention of cancellation fee.
This was specifically in relation to people who wanted to cancel Raptor 1 orders after we had built it & packed them to ship. This doesnât apply to Raptor 2 as we are not building them to order we are mass producing them.
However, If you want a refund you should definitely request it within 300 days, and definitely do it before a product has been shipped! Otherwise, there may be costs involved to recover the unwanted & already shipped items.
Well said. I guess Enertion will need to also focus on the rider safety element especially for those first time usersâŚparticularly when offering the âmost powerfulâ skateboard of itâs type. Expect to see an Enertion Skate Helmet on the website soon
Well done. I started off well but got very quickly bumped down to level 2 (all fingers and thumbs ) Sorry too see a few members on here not purchasing after running into errors on the website.
Just to clarify there were no actual errors/faults on the website.
What happened was each level sold out super quick and therefore people couldnât check out at that price as the stock was sold out, then we manually changed the price & update the stock which allows checkout (that takes about 10 seconds)
the website was programmed to limit the stock at each level & it worked exactly how it should have worked.
yes for 98% of people they processed the order without faults. just a few folks that possibly hit refresh at the wrong moment or didnât get their details entered in quickly enough, or just had bad timing and missed out on processing the order at the desired level.
Sure, if itâs a given that these setups are being âmass producedâ rather than âbuilt to orderâ then the policy does indeed read much the same as Onloopâs statement. Unfortunately I had incorrectly inferred that these were being built or certainly were âwaiting for additional parts to arriveâ, hence my mistaken assumption that a 20% fee would be assessed upon cancellation.
To be fair though, the customer support rep could have clarified, I did specify that it was the Raptor 2 I was interested in ordering - the âmass productionâ designation could have been mentioned⌠nbd, just saying.
) Sorry too see a few members on here not purchasing after running into errors on the website.
