As many others did I’m sure, I ordered 4 FOCBOXes from Enertion Sunday night. However, I never completed the order (I fell asleep). The next morning, I completed the order, only to find an email in my inbox from them for a discount code of 8% off for incentive to complete my order.
I asked support, they said it was too late to apply the discount code.
So I ask him to cancel my order, and I’ll re-place it with the discount code applied. He asks me to send an email to support and that it may take 30 days to cancel the order. No problem.
I go to place the order again, this time following the link they sent me and everything looks good, until I go to complete the order. The discount disappeared (discount code is invalid?). I still want the FOCBOXes regardless, so I complete the order (again).
Ok, I get it. They are already on sale, and they are already greatly discounted. Kill me for not wanting to leave money on the table. I didn’t ask for the discount after all, they emailed me.
Now I hear back from the same person today about my original request: “Your cancellation request has been denied”. I’m confused.
Hoping this gets cleared up, but I’m a little shocked at the response.
Anyone else have a similar issue? Is there some kind of no cancellation policy in place I’m unaware of? Edit: Forgot to ask a question