Just wondering what you guy’s experiences have been with Enertion? I’ve had 1 really great experience and 1 not so great experience so far. I’m not really sure what to think of the negative experience so far as I’ve actually just become more frustrated every time I talked to their customer service.
Here’s the short story…
I ordered a complete Raptor (order #6687) last month in October. Literally got it and was up and running with it in 20 days from purchase to shipped to my house. Awesome! Loved that! Well I decided to make another order a week after my complete Raptor purchase to get some extras that I new I would need. A spare battery, fast charger, and some extra belts ($493.49usd)(order #7095). On October 24th I received an email stating that that order had shipped. Problem starts here. They gave me the same tracking number that was given to me for my complete Raptor order that I had already received. Simple mistake I thought. That can get fixed pretty easily. My first contact with customer service and they only regurgitated the same tracking number in the 6 contact emails I sent them. So I contacted again and said that it looked like I already received the battery and charger. What they were seeing is that I received the battery and charger from my complete Raptor purchase. I had a second order which is very clear in my order history. Two totally separate orders with totally different order numbers. I finally get someone (Ossama) on the chat line and he says that he’s see’s where they screwed up and that yes, I am still owed a spare battery and charger. He put my order on the battery list and will be shipped out early the next week and I’ll have a correct tracking number. So… here it is… two weeks later now. I contact again via the chat line today and was told that they will have to get back to me sometime without even asking what the problem with my order was. It’s been a month now just trying to figure out what $500 orders tracking number or if they have even figured it out.
Have you guys experienced anything like this with them before. Do you have any ideas what I can do in order to get them to just call their battery dealer in order to get a tracking number? Not really sure what I need to do and I don’t want to just cancel my order yet considering I’ve already waited a month. Something’s definitely wrong here as I’ve ordered a ton of things in my lifetime and never had something like this happen.