I just sent an email to Ted but thought I would send one to you in case you can get something shipped out quickly.
I pulled both wheels apart tonight and fixed one side (you were right, the hex key was loose on both sides), but one side has an issue. The key is stripped, so I cannot loosen it (the motor pulley was already lose, so it slides right off the motor axle, but now I cannot get the hex key off the motor pulley because the hex key is stripped. Two other screws were stripped (two of the small screws that attach the carbon fiber pulley frame), and I know I didnt strip them because I have never touched these screws until tonight. Can you please send me a motor pulley with the hex key (I can’t get the hex key out of this pulley, therefore I cant use it)? Also, two of the small/short screws that attach the carbon fiber pulley cover are stripped. Since buying this board from Trampa, I have come across about half a dozen screws that were stripped (and I didn’t strip them, which means whoever put this motor/wheel assembly together, stripped some screws in the process, including the hex key on one side). I ordered a bunch of screws and spare parts from Trampa two weeks ago but did not order the hex or these two other screws. I wished your tech guys would undo stripped screws and not ship them out to us like that. It’s a major pain in the ass to fix. Sorry to vent, just frustrated.
It seems that the hex screw that holds the motor pulley to the motor axle is a weak point on this board. Both motor mounts were clicking, and I have only ridden this board for about 40 miles (this board is amazing in the grand scheme of things, but so far it seems that I have been repairing it more than riding it). It takes hours to fix that clicking sound, and I imagine that it will start clicking again within another 40 miles?
Can you please put together these parts for me and ship them to my house. Ted has my addres. I purchased this board from Trampa about 2 months ago, or less (and paid much$$$).
Thanks for your help. Even with the repair hassles, this board is still better, and more fun to ride, than my Evolve Carbon GT. I’ve probably sold a couple just from talking to people around town. I just wished the board included a bunch of spare parts. It takes a week or two to order things from Trampa (overseas).