We have experienced 1400% growth in the past 4 months, which is great. We are really excited by this growth, however; this has put immense pressure on our supply chain so we are working rapidly to scale the business in line with this growth. We do appreciate your patience over the past little while and want to let everyone know that we have put on one full-time person already and are interviewing to put on another person dedicated to order packing and shipping.
We are working toward providing the best customer service possible to you guys and expect you will see many positive changes in next few weeks. Just so you know, at the moment - for every order that we pack each day, there are more than double the amount of orders coming in which is really good for growth but not so good for people waiting on deliveries.
Here is a brief update of our schedule and order fulfilment over the coming month:
VESC Delivery Schedule
This week 100 VESC orders will ship. This will take us to order # 2227.
Next week 100 VESC orders will ship. This will take us to order # 2474
The following week the next 100 VESC orders will ship. This will take us to order # 2721
Again, the following week another 100 VESC orders will ship. This will take us to order # 2919
We anticipate that after this backlog has cleared out of our system, we will be back to a few days turn-around for new orders.
RAPTOR Delivery ScheduleThe following Raptor orders will be shipping in next 7 days
Raptor orders up to 2686
The following Raptor orders will be shipping in approx 14 days (pending safe arrival of VESC)
Raptor orders up to 3081
Raptors shipping 2nd half JUNE (pending VESC)
Raptor orders up to 3358
RAPTORS SHIPPING LATE JUNE - EARLY JULY
Raptor orders up to 3777
Space Cell Pro3 & Pro4
These orders will start shipping to our US distributor after June 10. European and Australian customers will have their orders shipped directly from our battery factory starting June 10. This can take between 10- 14 days shipping to arrive.
Hi @carl.1 , I live in Argentina (South America) and I placed my order for a SPACE Cell Pro3 the 18th of April 2016, when are they shipping? Since I dont live in the US.
He’s not kidding, there is a delay. I heard seven days, but I’m just not sure if that will be the case. I think it will be long there personally. Don’t hold your breath.
Also if you email them it says it will take 7-14 days for a reply because they are behind. However someone got a generic reply earlier than that.
@onloop Hey looking at buying a vesc x from you in the coming weeks. Just wondering how it works will it only ship after a certain date or is it as soon as you recieve the money? I brought wheels from you too and am exited to get them
The delay in shipping is due to complications with the old manufacturers ( hense why they were fired) dont worry. I know waiting is hard but your just going to have to.you will get your product eventually.