I’m not sure to have such insurances, I have very basic credit card. Anyways I contact my bank today Anyways2 I reported them to ACCC, don’t know if it will have results but the situation is insane. https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
Dont trust these guys, theyve been lying/not responding for nearly 3 months now. Carl must think we’re a bunch of mushrooms because all he does is keep us in the dark, and feed us shit.
Tell Enertion you expect a refund due to breach of their sales contract. Go to your bank asap. File with the ACCC if you’re in Australia. Refuse delivery on anything that arrives.
2 Likes
That’s not the case either, we already answered many of the questions and update about the current situation already. The delay was caused due to the implementation of the new ticket handling system.
No Carl. The new “Ticket System” is not the problem here. You know that…
4 Likes
Just reminder last year it was assembly line or logistic or etc. This year its ticket system 
2 Likes
is this ticketing system responsible for the wheels that fail and untested firmware and complete lack of communication and updates to customers too?
dont worry folks things are obviously well in hand at enirtion.
1 Like
With all due respect Carl, your being very disingenuous. If you really think “implementation of the new ticket handling system” is a reasonable excuse for the way Enertion is currently treating it’s customers, you really need to get out of your customer service role. You’re really fooling no one.
Currently your company owes people boards that they ordered back in the first few months of the year, over 6 months ago. You’re still sending out wheels that are not round that have a failure mode which has a high chance of causing injury. You’re refusing refunds on products which people have waited nearly 3x the original wait time.
Your company offered me early delivery if I would delete posts off of this forum, and then FAILED ON THEIR PROMISE. The link to the delisted thread they offered be early delivery on https://www.electric-skateboard.builders/t/raptor-2-1-delivery-awol-no-responses-from-enertion/98933
All this while your CEO skates his arse around the world racking up more orders which you can’t fill, since you can’t even make a round urethane wheel that lasts more than half a dozen charges.
All this being said and you still refuse to refund me for an order I made back in March, because apparently all your money is tied up in litigation in China.
Now the newest news is you can’t even afford to pay your staff, so they’re holding some of your product hostage, since they expect you to rip them off.
Well I for one don’t know what to believe, but I can guarantee you that the core of your company’s issues is not a ticketing system. The fact you think it is, should have us all more worried.
I look forward to meeting either you or one of your colleagues at our legal hearing next week.
Give me back my money.
Edit: Added link to delisted thread.
10 Likes
notice how he stops responding when people call out his bullshit
1 Like
Let’s not forget that not paying employees is most likely caused by the implementation of a new ticketing system too. A system that may have already been implemented back in
I have been around these forums for some time now and the ticketing system keeps popping up as an excuse…along with supply chains, firing incompetent people/companies that are part of the whole process (strangely enough they still seem to be around causing the same issues… Maybe it’s the founder).
Burned hands is a new one. If it truly happened I am sorry, but even there I have my doubts.
Asking people to remove evidence of slow shipping in order to acquire new orders? That’s a new low. Not uncommon, but in this case a very obvious move for large scale damage control.
Might be time to organise a peaceful public protest at the company’s listed address. Also, they’ll be back in Australia on the 7th, i’ll be rocking up at their event to protest.
Seems like there is no money to give back.
Oh wait, there actually isn’t.
2 Likes
1 Like
Ohhh, now they’ve got me mad.
- They took a long time to deliver my unity, which I’ve accepted.
- They f*cked up there ticketing system, delaying support for two whole weeks, which I’ve accepted.
- They probably time it to only respond to me once every 2 days, which I’ve accepted.
I don’t think I’ve been a bad customer. I’ve always been nice, patient and resonable. But now they took it too far. So what did they do?
They don’t even dare to sign there name on it, which is understandable. I’m just asking for the hex file of the bootloader, so I can do there job for them. I’m not asking then for any troubleshooting or complicated questions. Just a single file which is probably on the computer they send the response with. What I think is the most comical thing about this is that they asked me to use the 3rd party item (which is just a STLink, a common tool which they use for development too), and now they say they don’t support it? That is just full on BS. And all this while there dear @onloop is skating around the world, like his company is not falling apart.
I really want to @CarlCollins, I really do. But then why are you making it so damn hard?
I already missed the entire summer of riding my board because of this f*king unity. I was refered to @Deodand for this file, but he seems to be ignoring me. I also send him a DM earlier, which he has seen but has not responded to.
I think I’ll be contacting my CC company for a charge-back later today, unless they come with a solution soon.
3 Likes
I actually haven’t got the time to be on the forum these days as we are trying to get the emails responded ASAP! So you can blame me for that but about the statement I’ve given above, it’s true that the ticket system affects all of the other stuff as well because they are all interlinked, we haven’t only changed our ticket system we’ve actually done many internal changes which I am not able to disclose in public because I am just an employee of Enertion. From my end, I always try to be as much transparent as possible but you guys must be aware that I have boundaries set by Enertion as well which I am not allowed to cross. Still I am willing to help each of you guys with all of my effort.
Hey Dany
Please see my response on the email as I am still willing to help you with this. I really don’t want you to have a charge back, I am willing to help you with this, that’s why I asked Deodand personally about it.
1 Like
You got it wrong fella! completely wrong, I always try my best to be as much transparent as I can
1 Like
The thing I was (am) so mad about was that email. In my eyes it basically said “hai, thanks for your money, but you’re now too much of an hassle to deal with. Shoot us a message if you have easier questions. Ktnxbai.”.
I am sympathetic of what you are going through (to a point ofc). But that took me over the edge. I hope you can hold up your promise because I do really want to solve this the easy way. If I didn’t I wouldn’t have bought that stlink with my own money. Even if that means that I get to be a “mushroom” a little longer, as other people might say here. 
1 Like
TLDR: Don’t ask enertion for the product you paid for, support or your money back.
There needs to be a thread to alert new comers to the hobby. I feel like both forums have way less activity over the past couple months and all the failed products don’t help (read paid for and undelivered). There also seems to be no repercussions.
Sellers to avoid: enertion, ollin board, carvon, marbel, jed board. Just to start
2 Likes
Lol Marbel…are they even still trying to get money? If so I may need to go down to Florida and stand my ground.
Hey Atlasdev,
I’m so sorry that this situation is causing you to be so frustrated. Building electric skateboards is very challenging and your build has lots of parts that aren’t common & they are items that have NOT been tested to work by enertion. Even so, we do want to help as best we can.
Firstly, let me apologize for the delays in delivery and explain the situation, the reason Focbox Unity orders got delayed originally was due to safety concerns! Two guys went flying off their boards and broke their bones, it a pretty big concern for us.
We decided to stop production because we had to fix the firmware and make sure the product was thoroughly tested before we re-commenced shipping. This delay was not accepted by a big majority of people on this forum, seems some people would prefer less safe products and faster delivery?
Anyway, we started getting hit with chargebacks, in the end, we lost about 150K, unfortunately, we already paid the suppliers deposits for orders. This loss of capital seriously hurts a small manufacturing business like enertion and it just means that we suffer from more delays as we cannot pay our suppliers, meaning orders get delayed even more. Without free-flowing cash, we simply can’t produce our orders or offer high-end technical support.
So please reconsider doing a chargeback, that’s not the solution, it hurts us and makes our job nearly impossible.
NOW ONTO YOUR PROBLEM
-
You connected the unity to your motors and tried to set it up, but your motors make a loud noise. troubleshooting this fault over email / forum wasn’t successful, sorry we could n’t fix your build issues we are not familiar with your motors or your controller
-
Now you had problems loading new firmware and this may have made the Focbox Unresponsive. Once again, it’s hard for us to solve these types of problems via email, all focbox unities are tested and loaded with the latest firmware available at the time of manufacturing. Currently, we don’t support loading hex files, that is outside our scope of the warranty.
-
You have a board that you want to finish building. We can give you some details about repair agents that are likely able to help you, this is not covered under warranty.
We are happy to keep helping you with your problems, but please note, considering the situation, this is not work we can cover under warranty. There will be some cost to get this repair done.
Let me know if you have any questions.