Motor issues with vesc

i have a 12s battery and my cutoff start is 40 and cutoff end is 39

and it says my vesc is at 29 degrees celsius. is that normal

Is there anything I could do??

just got a nwe vesc and my motor is doing this https://photos.app.goo.gl/KLdi9hF3mh4jTVXh1 listen to video

It doesn’t even spin fully it jerks and shakes a ton. Even when it took it off the motor mount it still did that. Is there something wrong with my motor??

Can anyone help please

Loosen all your mount screws and try again

Did already and it still didn’t work