Its much regret that I make this post. Particularly since I am new and are already making a negative post! Today is 14 June. After ordering 1 May when the items were “in stock” my order remains unshipped.
Herewith a summary of broken promises:
1 May - order placed - It sin stock and shipped by fedex. Delivcery expected in two days. Yeah right!
8 May - after 7 days and no shipping, i contact them - “we’re waiting on more motors, expecting to be this week… I will get our team onto this” - But they were in stock, huh? Anyhow, I never heard back!
22 May - 21 days and no shipping - “ETA is meant to be this week. I can update you in a couple of days.” - I never heard back!
2 June - “I broke my leg…I believe your stuff should be in stock now. I’ll find out why it hasn’t shipped if it hasn’t. Monday I promise I’ll come back to you.” - never heard back
12 June - 5 weeks after order “Hi. Apologies for the delay. We just received more stock today. You order will be shipped out in the next 24 hours” - never heard back
Today “As mentioned we ran out of stock when you ordered. These things unfortunately take time to make…Our stock arrived this week” - Actually you told me it had arrived, it either has or it has not
Today - I will come an collect “We don’t offer collection sorry…I would prefer if you cancelled your order”
—Rant Start—
esk8hub, why so many lies, just do what you promise!!! When you screw up, OWN IT. Dont lie or BS people. The maker community is made up of understanding people. I hope I am an understanding person. I get it, retail sucks, customers are a PITA, I am a PITA. Its not that you did not ship, its that you continued to treat your customer as a mug. It swings both ways asshole! -
–Rant Over—
I will post an update when I actually receive the cash refund!
Thanks bolts